Honesty and Integrity
Dear Mr. Yates,
I would like to thank you for sticking to your
word about the piano that you purchased from me last month. Upon
seeing it, it seems that you felt it was not worth the $200 minimum
that you had promised me. You are indeed a man of integrity. This
point will not be lost on myself or people that I may speak to of
you. I certainly will feel confident to send my friends to your
establishment if I hear they are looking for a piano to purchase
for you have demonstrated your honesty quite clearly.
Subject: Steinway Model 'A' 6'2" Grand Piano
Serial # 51720 (1884).
To Whom It May Concern:
It has been four years since I purchased a restored
Steinway piano from Westend Piano Ltd. As a professional musician
and teacher I was looking for an instrument that would lead myself
and my students into a higher realm of musicianship. I play chamber
music with members of the Montreal Symphony Orchestra and other
professional musicians in town, they love the tonal warmth and richness
of this instrument. The wide expressive dynamic range allows me
to accompany the softest flute passages right through double trumpet
In my teaching life, both privately and with the
McGill University Conservatory of Music, I have watched this instrument
awaken levels of sensitivity in my students that I know other instruments
would be unable to stimulate. The mechanical and tonal surety allow
the students to reach the highest levels of their potential.
This instrument has been carefully rebuilt in every
aspect. I am very grateful for the fine service and restoration
that Doug Yeats and Westend Piano Ltd. have been able to do.
Just a quick note to let you know how happy I am
with the reconditioned Steinway I bought from you a couple years
I know now that buying that piano was the best
thing I have done. As I progressed from small to large uprights,
all reconditioned pianos that I purchased from you, you were right
to suggest that it was time to "bite the bullet" and go
for the Steinway grand piano.
When I first saw my piano, on its side and with
a faded, yellowish hue, I was disheartened. But you said that mechanically
it was in good shape and it would look great once it was reconditioned.
Needless to say you were right. Aside from its
wonderful tone and action, which a number of professional pianists
have commented on, its beauty is now the focus of our living room.
It's nice to know that an old Steinway model A
#48615, built around 1880, is as beautiful in sound and appearance
as it was over a hundred years ago.
Playing my piano is truly one of the joys in my
life, thank you for that.
Help and Advice
Westend Piano Ltd
17 Ronald Drive, Montreal West, Qc
Doug, I must say I was more than a little bit
nervous about the idea of purchasing a restored piano, not to mention
one that I had not had a chance to listen to before hand. I visited
numerous piano shops around town before coming to see you. It was
during our second visit that you talked to me about a 1926 Mehlin Parlour
Grand Piano. You suggested that this piano would have a lovely tone and
an even and precise touch. I chose to have confidence in your suggestion.
Upon playing the finished product several months later not only was the
sound and touch better than I had expected but the case and parts
impeccably restored and refnished in a satin mahogany lacquer.
Doug, at our first visit I told you I was 64 years
old and I could not afford to make a mistake with the selection of my piano.
I am not a professionnal pianist however since I've purchased this magnificent
Mehlin from you I have the appetite to play every day and look forward to my
musical evenings with my friends.
Doug, thank you for your help and expertise in finding
me this exceptional piano. I am truely grateful to you and your team for the
excellent work you have done for me.
Part of the Community
From: The Auxiliary of Douglas Hospial
Mr. Doug Yeats,
Thank you so much for yet another very good piano.
We are all so appreciative of your giving to the Hospital.
We have a number of patients who have felt te lack
of a piano and they are now able to use this one when it is not
being used for functions in their Community Room. You can be assured
it will be used and enjoyed for years to come.
From: Collier Street United Church
Thanks so much for the fine work you did on the
110 year old Steinway B we purchased from you last year. We are
enjoying the deep sound of the bass as well as the strength of the
We are happy with the restoration work on the interior
and the refinishing of the exterior.
Chair, Piano Committee